Return Policy

Please read before submitting a return request.

When you receive your package, promptly check the items to make sure the items are working. We are happy to provide account credit in the form of a Lacelala.com coupon for the total refund amount or replace items found to be DEFECTIVE. Due to the nature and usage of lingerie and intimate products, ALL SALES ARE FINAL and our warehouse does not accept returns for worn or used items.

You have 30 days from the date of delivery to return your item. You can start the return process by logging into your account and completing the return request form. We will review your return request and contact you with further instructions on how to complete your return.

Start return