Frequently asked questions

You have questions and we have answers.


When will my order ship?

We strive to ship your order as quickly as possible. Depending on the time of day you place your order, it may take up to 2 business days to assemble, package, and ship your order. Shipping and arrival may be affected by observed holidays or carrier peak periods.

Where can I find the tracking information for my orders?

Once your package has been shipped, we will send you an email at the billing email address that you provided at checkout. You can also create an account and view your recent order to find your tracking number.

Where do you ship to?

We ship anywhere in the United States. To see what it will cost to ship your order, simply add items to your cart and select your country at checkout.

Where do you ship from?

We have two main shipping locations; Broomfield, Colorado, and Ferndale, Michigan USA.


What payment methods do you accept?

We accept VISA, MasterCard, American Express, and Discover card. We also accept Apple Pay and Google Pay.

How can I check the status of my order?

If you checked out as a guest, please create an account using the same email address that you used when placing your order. From your account page, you will be able to check the status of your order and view tracking information.

How do I cancel my order?

If you need to cancel your order, please contact us by completing the form on our contact page. Please keep in mind that we strive to process and ship orders the same day (if received before 1 pm MST), and once the order has shipped you will not be able to cancel it.

How can I get a discount?

Just create an account and signup to receive promotional emails for our latest deals, sales, and updates. Whenever we have a sale or awesome deal, our subscribers will know about it first.


How long do I have to submit a claim for a return/exchange?

We’ll gladly accept returns of defective merchandise within 30 days of the original purchase date.

When will I receive my refund?

Refunds are issued to the original payment method or your account, as account credit, within 7 business days after your return has been delivered.

Can we help you with anything else?

If you have questions and would like to talk to us, please feel free to contact us and we’ll try our best to answer your questions.

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